Effective date: July 2026
EK333 privacy policy mainly explains how long information is kept; the rules remain the same whether you use Dhaka to bKash, Nagad or Rocket.
Here it is clearly explained how information related to EK333 App, EK333 Login, EK333 APK, EK333 Download, and EK333 Register is handled.
How long data is kept
Account information
Required profile information kept on active accounts; generally when you close the account it stays up to 12 months
Transaction records
Records related to bKash, Nagad and Rocket may be kept for up to 5 years; this makes reconciliation easier
Cookie data
Session cookies end when the browser is closed; preference cookies last up to 13 months to keep login convenient
Usage log
Device, time and session logs are kept for 90 days to detect issues and verify security
| Data type | How long kept | Why kept |
|---|---|---|
| Account information | 12 months | Login and Support |
| Transaction | 5 years | Account and audit |
| Cookie | 13 months | Session and |
| Device log | 90 days | Security verification |
| Support chat | 24 months | Problem resolution |
| Closed account | 6 months | Claims and recovery |
How EK333 account information is kept
Your EK333 App account name, phone number and settings are kept; without these EK333 Login and Support cannot operate quickly
If you log in from Dhaka or Chattogram, the same rules apply; if you register EK333, profile information is kept for a limited time for verification
Why transaction data is stored
Transaction records must be kept so that bKash, Nagad and Rocket top-ups align correctly; it helps detect errors within 1 to 3 minutes
Your payment history is used only for security and accounting purposes; even when logged into the EK333 APK, a short record is visible
What happens to cookies and usage data
Cookies help remember preferences after EK333 Download; you can quickly find which page you viewed earlier
Usage logs show on which device the app is functioning properly; sessions on weak networks are also shown separately, helping to identify problems
What happens to data when the account is closed
Even after closing an account, all data is not deleted immediately; limited records are kept for up to 6 months to allow for any claim or security verification
If you wish, later when accessing with the EK333 APK, the old support history can be used; but unnecessary data is gradually removed
Your rights and control
You have the right to view, correct, and restrict your information; if there is a wrong phone number or old address, contact support
You can disable cookies, but some login features may be reduced; still the EK333 App's core security and data protection remain the same
Many Dhaka users respond quickly if they provide account and device information in the same message; this makes verification easier
Contact and Rights Summary
If you have privacy questions, send a message on the contact page to EK333 Login, request data deletion, and all cookie requests are handled by support
Your rights are simple: view, correct, and restrict; in the EK333 App these rules are clear, concise, and actionable